PONSONBY DOCTORS is committed to provide competent, compassionate and appropriate care to patients with different backgrounds, beliefs, cultures and needs.

We are committed to ensuring that all patients - regardless of age, ethnicity, religion, gender, sexual orientation, culture, socio-economic status, geographical location, wellness and ability - have equitable access to our health services. This commitment includes our Maori patients and their whanau.

We are committed to incorporating the Principles of the Treaty of Waitangi in our practice and recognizing and responding to the needs of our patients in a culturally and spiritually safe environment for patients, their whanau/family and staff.

We have an appointed Equity Champion to help us drive our equity initiatives.

Every patient at Ponsonby Doctors will feel welcomed and acknowledged by our friendly staff. Every patient will feel secure and safe upon entering our clinic and will have a good experience of their visit. We make sure that all patients are feeling comfortable in our waiting areas, feeling valued, listened to and understood. We assure patients would not feel judged by their appearance, socio-economic status, culture, religion or gender. All patients will be fully informed about their condition, treatment options available and potential outcomes to enable them to make the best decision with regards to their healthcare.

Our goal is that every patient would leave the practice feeling satisfied and being taken care of professionally.